We want you to love your handmade leather piece for decades — not settle for it. If something isn't right, here's exactly how returns work at JJ Leather Crafts.
30-Day Return Window
You have 30 days from the delivery date to request a return for a refund or exchange. To start, email us with your order number and the reason — we'll reply within 1 business day with a return authorization and instructions.
Condition Requirements
- Items must be unused, unworn, and in original condition — leather shows handling quickly, so please try wallets and belts indoors, the way you'd try shoes on carpet.
- Original packaging and any dust bags or boxes included.
- Personalized, monogrammed, or made-to-order items can't be returned unless faulty.
- Belts cut or punched to a custom size can't be returned unless faulty.
Return Shipping
If the return is due to our error — wrong item, defect, or damage in transit — we pay return shipping and send a prepaid label. For change-of-mind returns, return shipping is the customer's responsibility; we recommend a tracked service, as items lost in return transit can't be refunded.
Refund Processing
Once your return arrives and passes inspection (1–2 business days), your refund is issued to the original payment method. Banks typically post it within 3–10 business days. Original shipping charges (if any) are non-refundable for change-of-mind returns.
Exchanges
Want a different colour or size? Tell us in your return request — we'll reserve the replacement and ship it free anywhere in Canada as soon as your return is scanned by the carrier.
Faulty Items & Craftsmanship Guarantee
Our full-grain leather goods are built to last. If a stitching or hardware fault appears within 12 months of normal use, contact us with photos — we'll repair or replace it free. This doesn't cover normal patina, scratches from use, or damage from water soaking or improper storage (see our leather care guide).
Start a return via the contact page. See also our Shipping Policy.